Holiday Inn Express & Suites Las Cruces, an IHG Hotel

This motel needs a huge renovation. I am very traumatized that this was a Holiday Inn Express. The ceiling fans were dirty, our first room had what looks like a large head size blood stain. The carpets were matted with what looks like years of filth that even a huge cleaning service couldn't fix without ripping out. The first room was inhabitantable being that I could not even touch the deeply stained grotesque black stain looking couch/recliner type chair. The walls were untouchable being so stained and missing baseboards etc.. looked like a cheap getting 40$ a night room which was 169.99. I asked to move rooms which the gentleman looked peeved about stating he did not have anymore for the night then called management and gave us a mini upgrade. Still disgusting and my husband wrote his name in the one inch of dust on the ceiling fan. The walls were just as dirty. I felt so sick the next morning especially after a dirty stained bed with public hairs on the supposed "clean" sheets and yellow urine stain. I tried to jump in and out of the shower without touching a thing and my poor husband jumped out of the shower said eek please grab his shoes the carpet was matted with grim he refused to even step on it. Shame on you guys using such a great name and charging top dollar when the whole place really needs a renovation. Not to mention the swimming pool was full of green slime lights are very dim and dark in there to hide the filth. Breakfast eating area was also fifty all the way down the halls and the elevator felt like it was going to break down. So grossed out I will definitely be reading all reviews from now on

We’ve stayed several times. The rooms are spacious, and the hotel’s location is convenient for those traveling on I-10 and close to restaurants. I was especially impressed with the service, the desk clerk, Jeremy, for his assistance with our reservation. He took care and time to assure that we had our room. I recommend the hotel.

If there is a choice, I would give it 0.5 star. This is the dirtiest Hotel I have seen. The walls are dirty and disgusting, with a lot of area broken and peeled off. The quilt is also very dirty with couples of black spots on the top, and there is a big yellow spot on the bedding sheet as well (I forgot to take pictures of the dirty quilt and bed sheet). We have to take off all of them, sent them to front desk, and request for a clean set of bedding and put them on by ourselves. Also looks like nobody did any housekeeping for this room, it is dusty everywhere. I wish we didn’t book this horrible hotel (fortunately we just stay for one night) and I’m wondering how it can keep the business running. From tonight, I know I will not stay in Holiday Inn Express any more. I think the top management need to do something to keep your customers.

The room seemed nice upon first entry, but with use was found to be in major disrepair. The table leg was broken and barely standing, the lamp was broken, no exhaust fan in bathroom, TV was small, need was horribly uncomfortable. The spa tub was unusable, there was no way to plug the drain, and also no way to fully drain the tub. We had to use a wrapper to block drain, and when done the tub never drained after removing wrapper. Only found 3 jets blowing, all were broken and unable to be turned to open. The breakfast was disappointing, waffles can't be made fresh, omelettes were egg white which is flavorless. Biscuit and gravy only thing decent. We complained at the desk but it fell on deaf ears. They did not care, so here we are leaving a negative review after paying $160 for a motel 6 quality room.

This Holiday Inn Express is in such an excellent location. It is right off the i10. The breakfast was fully stocked and fresh. Our room was clean and I had a very good sleep. The mattresses and pillows were in great shape and so comfortable!! The general manager, Daniel Duarte was very polite and down to earth. He gave us food recommendations and made us feel comfortable after a long 13-hour drive. I fully recommend this holiday inn express due to how friendly the staff was and how clean our room was.